Terms of sale

The points that matter on a scheduled package

Special orders

A scheduled ironmongery package is largely made to order: specific finishes, handing, keying and sizes. Special order items are not stock and cannot normally be cancelled or returned once the order is placed with the manufacturer. We will always tell you which lines on a quotation are special order before you commit.

Shortages and damages

Check the delivery against the schedule on receipt and tell us within a reasonable period. Packages are picked against the schedule and checked three times, so a discrepancy is worth raising immediately rather than at second fix.

Delivery

Delivery dates are given in good faith and phased to your programme where you tell us the build sequence. Risk passes on delivery to the address on the order.

Title

Goods remain the property of Proline (Sales) Limited until paid for in full.

Payment

On a credit account, to the terms stated on your account. Otherwise payment is due before despatch.

The schedule itself

An ironmongery schedule is a design document. Where we produce one, it is prepared against the drawings and information supplied to us and is reissued when those change.

For the full terms, a copy of our written conditions of sale, or our position on a main contractor’s standard subcontract order, ring us or ask and we will send them the same day.